Since our beginning, we have had a belief that customer service, as most companies knew it, could be improved. Our philosophy is such that we hate excuses. This lead us to use the motto 'no excuses'. This is the way that we support our products, services and customers!
We believe that if you do a good job, your customers will appreciate it and will openly tell others of their experiences. BNB Tech was founded on this principle and continues to thrive because of it!
Below is a short list of some of the comments that we've received over the years…
I am writing to recommend the products and services of Tony Hernandez and his company, BNB Technology of Norman, Oklahoma.
We have been using the services of Tony and his staff for over 3 years as our exclusive IT source. Tony set up our server, email, software, and off-site backup in early 2015. We are very pleased with their prices and services. Their knowledge and attention to detail made transitioning the changes to our IT systems a very smooth process.
We have also had four custom laptops built by BNB Technology. Tony’s staff made excellent recommendations as to the hardware and software to fit our business needs and stay within our budget during the custom build process of these laptops.
BNB Technology’s staff are quick to respond to any technical issues. They are patient and professional in resolving our IT problems or concerns. We like their ability to remote into our computers and systems and resolve any problems with very little downtime.
BNB Technology also tracks our software updates and renewals for us. This service saves us time and gives us confidence that we are always up to date with our software.
Tony Hernandez and his staff at BNB Technology do an excellent job in all aspects of the IT needs of our business. If you need further clarification, please do not hesitate to contact me.Regards, Connie Bowen
Industrial Coil, Inc.
BNB Technology was able to solve a major issue within our business that so many other companies were not able too. Having 8 floors of student housing along with 8" concrete walls, floors and ceilings that were blocking WiFi signals from entering into rooms. BNB was able to identify the problem and systematically and efficiently dial into a solution that has given us a huge competitive advantage. I must say that the professionalism, customer service and communication of all BNB staff is far above the rest. BNB was able to create a solution that was very financially efficient and has proven to solve a 5 year old issue that plagued our business and eluded 6 other competing technology companies in the Oklahoma Metro.
If you are looking for the most knowledgeable and professional technology company in Oklahoma, then BNB Tech is the company you are looking for."Will Rhoads / Director
Central Plaza Student Housing
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I wanted to thank you for the great service that we receive from your company. Wednesday night we had a massive fire at our facility. It was extremely critical that we had our computers up and running Thursday so we can get things taken care of.
Your company was prompt at getting us the help we needed so we can run our business. I appreciated you sending someone out to take a look at our server. Again thank you for the great service that we receive."Destiny Schwalk / Business Office Manager
I would like to just take a moment and let you know how great a job Tyler is doing for us here at FBC. Recently we have discovered a few “issues” with the new computer, some are frankly user issues, not all of our volunteers are as computer literate as they seem. Anyway, one of the issues was a need for a program to be added. Tyler went out of his way to find us savings for a company that helps nonprofits. He really helped us save a lot of money, and I appreciate him so very much.
All of your techs, TJ, Peter, Tyler, Gerrod they are all very gracious and accommodating, and I wanted you to know how much I, as office manager appreciate them. If I left the names of any of the computer techs out that have helped know that everyone I have ever dealt with in your company has been wonderful.
Thank you for all you and your company do.Robin L. Nipper / Asst. to Dr. Wade Smith, Pastor
First Baptist Church
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I just wanted to let you know that everything went extremely well with the E-mail Migration and Datto, WAP, and New Server install and configuration that occurred the past 2 weeks. We experienced very few issues that were resolved quickly and your techs did an awesome job while on site and remotely doing the things they needed to do. I wanted to especially recognize Doug with the work and support he provided throughout the process. He went above and beyond to ensure everything went as smooth as possible and he answered every question we had in detail. Any time I had a question or needed a configuration change, he answered/supported me in a timely manner, while also going out of his way to ensure I understood the reasoning/theory to ensure I could do it myself in the future, if needed.
When you have this many changes occur in that short amount of time, there are usually many obstacles and growing pains, but I feel like those were greatly minimized in this instance. We now have a completely new technical environment (with all up to date software and hardware) and it was a nearly seamless transition, thanks to the level of service you and your techs provided. We greatly appreciate our relationship with BNB and I wanted to make sure to communicate our satisfaction to you."Respectfully, Jonathan Goodlin
Stephen H. McDonald & Associates, Inc.
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When we decided to update our servers, we contacted BNB for a quote. They were very professional from the first phone call to the final setup and install. Before they would give us a quote, they took the time to come to our office, find out what we’re currently using and what our future needs were going to be, and then advised us on what different options they could provide to us. They really helped us to eliminate unnecessary equipment and make our technology environment more manageable. From the owners to the staff, everyone had a great attitude and really knew what they were doing. We always recommend this company any chance we get."Barbra Ruth / Executive Assistant
Norman Housing Authority
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The reason we keep staying with Tony and BNB is because they have AMAZING service! I can call at any time with an issue and someone gets right on it. In our business when the patient is sitting in the chair, time is money!"
Rene Rodgers / Office Manager
Custom Dental USA
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As a dental office that is completely paperless, we deal with a lot of information on our server. They [BNB] have helped us get our server set up to handle large amounts of information. We would highly recommend BNB for any computer needs."
Dr. Eric Kyrk & Staff
Harrah Family Dentistry
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Thirteen years and ten dental offices later, Tony and the team have been with us all of the way. If you are looking for a team that is on the cutting edge of technology and leads the industry in service, look no further. Bits N Bytes (BNB) is your destination."
Dr. Kelly S. Brown, D.D.S.
Founder and Chairman Custom Dental USA
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BNB has provided computer installation and maintenance for my practice for the past five or more years. BNB staff have always been courteous, careful and professional while providing in practice services. The systems have been installed in a timely manner and the work has always been reliable. BNB has always responded quickly when we had a computer emergency and has been successful in keeping our systems running and providing the support so vital to a busy practice. I gladly recommend BNB to all my friends and to all who need computer support services. BNB is a computer support company with a friendly and professional staff who understand the special needs of a dental practice."Dr. James B. Roane, D.D.S., M.S.
Endodontic Practice Associates Inc.
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We wish to thank you for your professional, prompt and efficient delivery of our computer system. We appreciated your knowledge of our current dental program and ensuring that everything worked properly after installation. Your staff was very courteous and helpful. We strongly recommend your services to any who might be replacing or installing a new computer system."Dr. H. Dyke Moffatt, D.D.S., P.C.
Dr. H. Dyke Moffatt, D.D.S.
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Our office recently had a server installed by BNB Technology. The setup was quick and painless. BNB has been wonderful at answering all of our questions and concerns regarding our server and any technological questions that we may have. If we have a problem that requires a visit to our office, they arrive immediately and get the job done quickly. The entire staff at BNB is very courteous, knowledgeable, and friendly, and our office highly recommends and encourages the use of their services. Thanks for all of your help!!"Kim Collier / Director of Client Relations
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I have used BNB Technology for my computer needs since 2000. My dental office has 6 workstations and a dedicated server... Their service and support has always been outstanding. Being able to fix problems without delay is the most important aspect of this computer company. They stand behind their product what ever the problem... I guess the bottom line is that BNB is extremely well qualified and treats people fairly. That's the best recommendation that I can give someone."Dr. Wallace G. Haskett, D.D.S.
Dr. Wallace G. Haskett, D.D.S.
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OKACTE is an association of 3400 members with a staff of four. Each time that we had a glitch or a need for new hardware, we have had to wait for as long as two weeks for even a return call to our requests for help. Once the decision was made to go with BNB, day-to-day business has improved dramatically. Today if we have a problem, question, or simply a desire to ask about a computer situation, all we have to do , is make a call or write one e-mail. If the technician is not immediately available, we can be assured, that the technician will be made aware of our need and we can expect a call or email... It is NOT business as usual at OKACTE. It is better than ever with BNB Technology as our partners."Cheryl Harder / Assistant Director
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